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Faq

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Membership


Nothing but free service
  • Do you offer membership in syrush.com?

    Syrush offers ENTREPRENEUR membership free for the first 180 days. You can extend your membership $0.99 monthly or $9.99 for another 365 days.

    Package charge discount applied to all valid membership holders by $1.00 at the moment of receiving packages.

Tax-free Shopping


We are located in Delaware which is one of the Tax-Free States in America.
  • What is Sales Tax in USA?

    It's easy to understand USA Sales Tax as something similar to a VAT or GST in your country. Each state has different weight of sales tax rate that is published each fiscal year. Delaware is a Tax-Free State

  • Does Amazon charges me sales tax?

    If your purchase ships to the following state in the US, you need to pay State Sales Tax.
    Arizona, California, Connecticut, Florida, Georgia, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, North Carolina, North Dakota, Pennsylvania, Tennessee, Texas, Virginia, Washington, West Virginia and Wisconsin.

    For example, if you bought $100 product and shipped to an address in California.
    You need to pay 10.5% sales tax, your total amazon payment should be $110.50

    You do not pay sales tax with Syrush.com

Pricing and Fees

  • What are the optional services?

    Syrush offers Free services and paid services.

    Free Services
    Unlimited consolidation: Free
    Removing invoice, price tags and unnecessary packing materials: Free
    Pack in smaller box: Free
    Removing shoe box: Free
    Split package: Free
    Used box packing: Free

    Paid Services
    90 Days storage: $0.99
    Unlimited picture service: $3.00
    Electric testing service: $5.00
    Merchandise return service: $3.00 + shipping charges
    Pack in bubble wrap: $1.00
    Pack in new box: $3.00
    Perfume or glass packaging: $3.00

Payment

  • Do I need to deposit balance before using the service?

    "Pay at your need" is our first and only payment policy in SYRUSH system.
    No obligation. We do not encourage to deposit Any money before your first outgoing box is ready.

  • What kind of payments do you accept?

    We accept the following payment methods.
    PayPal, Wire Transfer, Checks, Inernational Wire Transfer or UnionPay

  • Do you accept credit or debit card?

    You can pay with PayPal through your credit card or debit. Paypal is one of the safest way to identify both side of parties engaged in the payment.

  • Do you have paypal surcharge?

    PayPal surcharge has been carefully calculated when you check out your transaction by our API system.

Receiving and storing your packages in SYRUSH

  • Will I receive any notifications when my purchase arrives SYRUSH?

    We are proud of our automated system that brings you the fastest news. You will receive an Arrival Notification email as fast as 5 minutes after your package arrived in your SYRUSH address.
    You can also find the same information from your My Packages page simultaneously.

  • What kind of information will I receive?

    We will send you the arrival date, time, full tracking number, carrier information, weight as well as an arrival picture by our automated system.

  • I forgot to type my Syrush ID on address 2. What should do?

    Some sellers forget or intensionally remove your Syrush ID. We try our best to match your registered name and Box ID. If we do not successfully find a match, we email the customer we assume the package may belong to. Please allow us up to 72 hours to complete this job.

  • Do you receive COD orders?

    Unfortunately, we do NOT receive COD orders.

  • Do you receive packages from outside of the United States?

    Yes, we do receive packages outside of the United States.
    *You need to aware that USA does have import duty rates. If your item values over certain amount by product category, your package may be due on import taxes. Please contact us if you need detail.

  • Do you sign when you receive my package?

    We do sign on the arrival of the packages when the package comes with a "Signature Required" option.

  • Do you refuse(deny) receiving?

    Unfortunately, we do NOT offer denial service at the moment. If you placed the wrong order, please use our return service.

  • For how long can I store my goods in Syrush?

    We store your package 90 days for Free.
    You can store up to 120 days. We destroy packages on day 91 and will not be recovered.

  • I was out of my country for a while my cousin, neighbor, dog, cat or monkey was sick for a while/I lost my house, credit card, wife, pillow, shoes or my computer.

    We destroy packages on day 91 and will not be recovered.

Shipping and Carriers

  • What kind of carriers do you have?


    We use USPS and FEDEX
    Tips: 90% of our customers are using Priority and Express Mail by USPS JFK New York.

  • Prohibited items

    Customer must understand and fully aware of prohibited items by each carrier and shipping method to the destination where the item is heading to. We provide more variety selection of shipping methods in local shipping than international. If you are from outside of the US, please contact customs service and local carrier office in your country for more detail.

  • Do you ship to a USA address?


    Yes. We ship to any US address using USPS. There is local handling charge per shipment. Your total charges may look as below.

    Under 15 LBS: $5 + Local shipping charge

    Over 15 LBS: $10 + Local shipping charge

  • How long does it take to my country?

    Please find your answer from our Shipping Calculator for more detail.

  • How can I track my order?

    You can track it with our Tracker tool.

  • Do I need to fill up Form 1583?

    No, we are a certified shipper in the USA and you do not need to submit Form 1583.

Shopping Service

  • Do you offer shopping service?

    Yes, we offer US shopping service.

    Shopping service: 7% or $7 whichever is greater.
    $10 deposit is required prior to your confirmation.

Register yourself in seconds to get US address in Tax-Free Delaware for your Life-time.
Shop from more than tens of milllions online shops through out the world.
Arrival email in 5 min.
Free 90-Day Storage
24/7 Secured &
Climate Satisfied Facility
Free Consolidation
Free Used Box Packing
Pay up to 91% Discounted Postage
Ship to 220 Countries